jdjcas
Member
- Messages
- 5
- Grill(s) owned
- RT-1250
Does not fit!
That's pretty clear isn't it. The bad thing is I bought this cover on 13 June and today is 20 July. I just got around to trying to install it and I tried 6 ways to Sunday to try to get it on without tearing it somewhere.
I contacted tech support and they said they now have a new style cover that has a zipper which makes it easier to install. I asked if they would exchange it out for me since mine was still new and had never even been on the smoker and was told they can only offer a 30% discount off a new cover, and they cannot exchange it.
This company prides themselves on customer service. Their moto is "You will not find a company that offers better customer service than Recteq. Once you join the family, you're a member for life. Anytime you reach out you'll find someone on the other side who cares".
Apparently, Mike Gulino who is one of their customer service associates, does not believe in customer service. If they will not exchange my new cover for the new improved design they have because the old ones do not fit, then Im certainly not interested in giving them more of my money.
I had hopes of better customer service then what I have received so far. Maybe if other people purchase this cover you will get the one with the zipper. Buyer beware because Recteq does not care.
That's pretty clear isn't it. The bad thing is I bought this cover on 13 June and today is 20 July. I just got around to trying to install it and I tried 6 ways to Sunday to try to get it on without tearing it somewhere.
I contacted tech support and they said they now have a new style cover that has a zipper which makes it easier to install. I asked if they would exchange it out for me since mine was still new and had never even been on the smoker and was told they can only offer a 30% discount off a new cover, and they cannot exchange it.
This company prides themselves on customer service. Their moto is "You will not find a company that offers better customer service than Recteq. Once you join the family, you're a member for life. Anytime you reach out you'll find someone on the other side who cares".
Apparently, Mike Gulino who is one of their customer service associates, does not believe in customer service. If they will not exchange my new cover for the new improved design they have because the old ones do not fit, then Im certainly not interested in giving them more of my money.
I had hopes of better customer service then what I have received so far. Maybe if other people purchase this cover you will get the one with the zipper. Buyer beware because Recteq does not care.
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